I have been involved with helping companies improve their strategies around Customer Engagement and Experience for the past 25 years.
In my current role, I am responsible for the strategy and execution of Dynamics 365 for Field Service across Microsoft. I focus on the major opportunities to advance our Global Go-to-market efforts, including enabling our internal teams, working as a subject matter expert on our broader enablement, public speaking at Microsoft and external events as well as strategic customer engagement.
I love working on highly complex problems and help the executive team organize, prioritize and execute around Field Service as a part of their strategic agenda.
Examples of past projects include defining and launching Connected Field Service, working with internal stakeholders in a cross group effort to drive Connected Field Service customer adoption, driving customer adoption framework as well as our overall event and external messaging strategy.
Why should you connect or talk with me? I am a no-nonsense Field Service Leader that wants to help you maximize all three areas of Field Service, People, Process and Technology. With each of my interactions, I want to insure we take a customer centric approach starting at your business goals and walking through the process to make sure Microsoft supports all three areas and helps you move from a Cost Center to a As A Service Center.
An avid car and audio enthusiast, when I am not working on or around Field Service, I will be often found either turning wrenches on a vehicle or tuning an audio system for maximum enjoyment. Some of my favorite car movies include Ronin and my favorite car as a youth was a Generation One Acura Legend Coupe, which I have bought and restored.