OmniChannel In Detail

Speaker: Tricia Sinclair |

This session will provide:

  • An overview (and demo) of the Omni Channel engagement hub including
  • Live chat and voice channel
  • Productivity tools including smart assist and navigation history
  • Supervisor experience
  • Reporting features
  • A comparison of the hub with the unified service desk


About Tricia Sinclair

I have over 10 years experience in implementing CRM solutions in various roles from Consultant to Architect. I am passionate about delivering quality solutions and sharing my experiences and knowledge about D365 with the community.