USD for developers with Derik Bormann
Speaker: Derik Bormann |
Unified Service Desk for Dynamics CRM, is configuration-based framework that allows for quickly building agent applications for contact centers. Configuration is done from inside Dynamics CRM and deployed agent desktops.
In this overview session, we will and explore the different deployment options available as well as introduce to the fundamental components involved in a USD deployment. We will also look at the options for extending USD functionality such as creating custom hosted applications, and modifying application layout.