Welcome to the
xRMVirtual User Group!

This session will provide:

• An overview (and demo) of the Omni Channel engagement hub including
• Live chat and voice channel
• Productivity tools including smart assist and navigation history
• Supervisor experience
• Reporting features
• A comparison of the hub with the unified service desk

Megan is going to talk about some new developments with Microsoft Forms Pro. 

Check back closer to the event date for details!

Supercharge your development by leveraging Azure Devops automation for Dynamics and Power Apps Portals. This is a developer focused talk where I show you an opinionated but simple way to structure your Dynamics project in Visual Studio. I will show you how to properly setup your project that makes it easy to automate your deployments. I will also show you how you can use TypScript for your web resource development and incorporate unit testing in your lifecycle. Finally I will show you how you can manage Portal development within Visual Studio as well as managing configuration and automation of D365 solutions, configuration data and portal configuration to target environment using Azure Devops build and release pipeline. This is tried and tested methodology / techniques that worked really well in an organisation with multiple teams working on D365/portal implementations.