McKenzie Stern from Neudesic will present a one hour session on managing your business using Microsoft Dynamics CRM out of the box functionality. The session will focus primarily on Lead Generation and Campaign Management through the Opportunity Pipeline and following up with Customer Service. Included in the demo will be a high level walk through of the out of the box capabilities including workflow automation and minimal customizations that can be tailored to fit your business needs. The goal of the session is to help you understand the features and capabilities of Microsoft Dynamics CRM and what it can do for you right out of the box.
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