Channel 9 video of Ben Riga and Girish Raja
Girish's blog articlehttp://blogs.msdn.com/girishr/archive/2008/08/11/chatting-on-crm-platform.aspx
Channel 9 Videohttp://channel9.msdn.com/posts/benriga/The-Dynamics-Duo-talk-about-Dynamics-CRM-Customization/
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